Tier 03 — inbound and outbound
Full Operations
Your whole front office, one line.
The top rung stops waiting for the phone to ring. Everything from the tiers below keeps running, and outbound goes to work on top of it — old leads, unanswered estimates, dormant customers — dialled on Strike v2, our own dialer, with every outcome written back to the same record.
Illustrative interface — sample data. Not a screenshot, not a customer, not a result.
214 leads in the spreadsheet.
Last worked: 6 weeks ago.
Nobody free to call them.
Still 214 next month.
Outcome
The list ages. Nothing goes out.
NeverMissHi — you asked about a replacement back in June. Still looking?
CallerI am, actually. Nobody ever rang me back.
NeverMissLet's fix that. I can get someone out Thursday morning.
CallerThursday works.
NeverMissBooked. Writing it back to your record now.
Outcome
Booked — from a six-week-old lead.
The dashboard
Written down, every time.
What you see the next morning: what came in, what happened, and what it was worth. The panel below is rendered live in your browser — it is interface design, and the data in it is invented.
Illustrative interface — sample data. Not a screenshot, not a customer, not a result.
Call feed
- Outbound · aged lead10:04 AM
June enquiry, never called back
BookedAnswered in 1s - Outbound · estimate10:01 AM
Quote sent 9 days ago, chasing
QuotedAnswered in 2s - Inbound call · 5629:47 AM
New enquiry — booked on the spot
BookedAnswered in 1s - Outbound · dormant9:30 AM
No visit in 14 months
MessageAnswered in 2s - Inbound form3:12 AM
After-hours emergency, flagged
After hoursAnswered in 1s
Front-office hours returned this month
0
Time your team did not spend on the phone, inbound and outbound combined.
Illustrative interface — sample data.
- Outbound calls placed
- 1,240
- Inbound answered
- 128
- Lists worked to the end
- 3
What it does
Six things, done every time.
No feature list dressed up as a promise — this is the actual behaviour.
Everything in Total Coverage, unchanged
Inbound on every channel keeps running exactly as it did. Outbound is added around it — nothing below gets rebuilt to get here.
Outbound on Strike v2
Our own dialer, not a rented one. It works your list, handles the first objection, and books straight into the same calendar the inbound operator uses.
Works the lists nobody gets to
Aged leads, unanswered estimates, customers who have not been back in a year. The work that is always worth doing and never the thing you do today.
One record, both directions
An outbound call and an inbound call about the same job are the same thread. Nobody gets called about something they already sorted out.
Stops when it should
Do-not-contact is honoured across every channel and both directions. A customer who asks you to stop is stopped everywhere, immediately.
Reports before you open
What went out, what came in, what got booked, and what needs a human today — on your phone before the first appointment.
What is the unworked list worth?
Count the leads and old estimates nobody gets round to calling. Your numbers only — nothing is assumed on your behalf.
Unworked pipeline per year, on your numbers
—
Fill in all three and the total appears here. Nothing is assumed on your behalf.
Your three inputs multiplied across 52 weeks. It describes the list you told us goes unworked — not a projection, a benchmark, or a claim about what NeverMiss recovers.
Proof slot — intentionally empty
Reserved for real, cleared, on-the-record customer material. Nothing is placed here until it exists and has been approved.
Have it call you.
Leave your number and one of us gets back to you — a real conversation about your line, not a sales sequence.
Or reach a founder directly
- Liam Hawke, Co-Founder — 562-212-3121
- Fischer Jackson, Co-Founder — 562-243-2431