Module — the other inbox
DM Desk
Answers social messages like phone calls.
Someone messaging your business page is doing the same thing as someone calling: asking whether you can help. DM Desk treats it that way — a real answer in the moment, from an operator that knows your hours, your services and your calendar, instead of a reply two days later.
Illustrative interface — sample data. Not a screenshot, not a customer, not a result.
CallerHey — do you cover Belmont Shore?
Seen: never.
Monday 10:14 AM — replied.
No response. Already booked someone.
Outcome
Answered 15 hours late.
CallerHey — do you cover Belmont Shore?
NeverMissWe do. What are you needing done?
CallerBathroom faucet's leaking pretty badly.
NeverMissI can get someone out tomorrow afternoon — want me to hold 2:00?
CallerYes please.
Outcome
Booked, in the DM.
The dashboard
Written down, every time.
What you see the next morning: what came in, what happened, and what it was worth. The panel below is rendered live in your browser — it is interface design, and the data in it is invented.
Illustrative interface — sample data. Not a screenshot, not a customer, not a result.
Call feed
- Instagram7:40 PM
Service area question — booked
BookedAnswered in 1s - Facebook6:12 PM
Asked for a price range
QuotedAnswered in 1s - Instagram2:55 PM
Existing customer, rescheduling
BookedAnswered in 2s - Facebook11:20 AM
Job application — routed, not answered
Needs a personAnswered in 1s - Instagram1:05 AM
After-hours enquiry, answered
After hoursAnswered in 1s
Messages answered this month
0
Social messages that got a real answer instead of a delayed reply.
Illustrative interface — sample data.
- Median reply time
- under 1 min
- Left unanswered
- 0
- Booked in the thread
- 46
What it does
Six things, done every time.
No feature list dressed up as a promise — this is the actual behaviour.
Replies in the moment
Evenings, weekends and the middle of the night, which is exactly when people message a business page rather than call it.
Same brain as the phone line
It knows your hours, your service area and your calendar. The answer in a DM matches the answer on the phone, because it is the same operator.
Books without leaving the thread
No “call us to book”. The person is already talking to you — asking them to switch channels is where enquiries die.
Knows what is not an enquiry
Applications, suppliers, spam and people arguing get routed or ignored rather than answered like a customer.
Feeds the same record
A DM from someone who called last month joins that thread. No duplicate customer, no being asked the same question twice.
Hands over cleanly
When a human should take it, the handover carries the whole conversation — nobody starts by asking the customer to explain again.
What is the other inbox worth?
Count the messages your business page actually gets. Your figures only — nothing is pre-filled.
Message-channel value per year, on your numbers
—
Fill in all three and the total appears here. Nothing is assumed on your behalf.
Your three inputs multiplied across 52 weeks. It describes the messages you told us arrive — not a projection, a benchmark, or a claim about our conversion.
Proof slot — intentionally empty
Reserved for real, cleared, on-the-record customer material. Nothing is placed here until it exists and has been approved.
Have it call you.
Leave your number and one of us gets back to you — a real conversation about your line, not a sales sequence.
Or reach a founder directly
- Liam Hawke, Co-Founder — 562-212-3121
- Fischer Jackson, Co-Founder — 562-243-2431